Onboarding for Self Storage Income Members

Welcome aboard!
We’re excited to have you as part of the SSI community and to support you with access to TractIQ.

At TractIQ, we believe great data should be powerful and easy to use — and that the best results come from real partnership. Our goal is simple: help you make confident decisions, move faster, and win more deals with clarity.

This guide is designed to help you get oriented, understand what you have access to, and know where to go whenever questions come up.

What’s Included with Your SSI Membership:

As an SSI member, you receive TractIQ Starter, which includes:

Nationwide self-storage facility and market data
Advanced mapping, prospecting, and comp analysis tools
Exportable reports and for deeper analysis, presentation ready site reports and executive summaries

If you’re new to TractIQ, we recommend starting with the Help Center resources below to quickly get comfortable with the platform.

Understanding Our Support System

We’ve built our customer experience and support system with one goal in mind: make it fast, make it good, make it easy.

Our support team can help with:

Technical issues (login/access, bugs, report downloads).
Guidance on how to use specific features.
Clarifying data fields, sources, and updates.
Fielding your feedback on the platform directly to our Product Teams.
Celebrating your wins. We love hearing about our community's success in Storage and beyond!

For more detail on when and how to reach us, check out our article: How to Contact Support.

Watch Our Complete TractIQ Tutorial Video:

How to Share Feedback

TractIQ is constantly evolving, and your voice shapes the future of the platform. If there’s a feature you wish existed, a workflow that could be easier, or an insight that would make your life better, tell us!

We take customer feedback seriously and actively use it to prioritize what we build next. You’re not just using TractIQ, you’re helping shape it and your insights are at the heart of what you’re building for the future.

Self-Storage Educational Resources

In addition to the platform itself, we’ve put together a library of resources to help you sharpen your knowledge of the self-storage industry.

TractIQ Research & Resources
Noah Starr (TractIQ CEO) LinkedIn – Link
Armand Aghadjanians LinkedIn – Link
Self Storage Association Events & Education – Link
Self-Storage Deal Prospecting Playbook - Link
How the Best Investors Analyze Self-Storage Deals - Link
Self Storage Rental Comps Analysis Template - Link and Video Tutorial (3 mins)
Letter of Intent Template - Property Purchase - Link
Acquisitions Due Diligence Checklist Template - Link

Already Have a TractIQ Account?

If you already have a personal TractIQ account; you can elect to cancel in favor of using the account as compliments of being an SSI member.
If you elect to do so; you can expect the following:

A refund of any remaining time you have on your current personal subscription
Lose any remaining exports on your personal plan
Still being able to keep all your saved deals and maps

If you want to keep the access, we'll show you how to switch between both accounts to take advantage of the extra data exports you're now getting.

If you'd like to inform us on any decisions related to keeping or cancelling an existing personal TractIQ subscription, please let us know via our support team (support@tractiq.com).

Final Note

We’re thrilled to partner with you as part of SSI. Whether you’re just getting started or diving deeper into advanced workflows, know that onboarding is just the beginning.

If you need anything at all, our team is always just a click away — and we look forward to supporting your success with TractIQ.

And if you're not an SSI member, you can start your journey today by following the link here.