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Contacting Support

At TractIQ, we’re here to make sure you have the best experience possible. Whether you have a quick question, need help with your account, or want to share feedback, our team is ready to assist.  There are three easy ways to reach our support team:

1. Email Us

Send us an email at support@tractiq.com and we’ll get back to you during business hours (Monday–Friday, 9:00 AM – 5:00 PM CST).
We aim to reply within an hour during those times.

2. Contact Us in the App

You can reach us directly from your TractIQ dashboard or maps page:

  1. Look at the top-right corner of the toolbar for the question mark icon (?).

    • On the maps page: it’s near the Save Map button.

    • On the dashboard: it’s next to the Jump to Maps button.



       2.    Click the Send Feedback option.



        3.    Fill out the comment box with your question, feedback, or request.

 

3. Call Us

You can reach our customer service line at:
512-518-3463

If we miss your call, we’ll get back to you as soon as possible. For the fastest responses, we recommend email or in-app messages.


What We Can Help With

Our support team can assist you with:

  • Answering any product questions

  • Adding, editing, or removing users from your plan

  • Updating payment details

  • Walking you through features or workflows

  • Sending past or current invoices/receipts

  • Troubleshooting account issues
  • And just about anything else you can think of!


We’re here to help—don’t be a stranger!
 If you need assistance, just reach out through the method that works best for you, and we’ll make sure you’re taken care of.