Onboarding for Core Plans
Welcome aboard!
First off, thank you for choosing TractIQ. Our team is genuinely excited to have you as part of our community. We believe in delivering an exceptional product and customer experience with speed, quality, and ease. But above all, we believe in being a true partner to you. Our goal is simple: help you win, grow, and succeed with confidence.
To ensure you’re set up for success in the best way possible; please review the below onboarding items that we highly encourage you to dive into.
Group Webinar Onboarding Session
As a Core Plan customer, you have access to a group training session. This webinar is the quickest way to see TractIQ in action, learn the ins and outs of the platform, and connect with others in our community.
Here’s what we’ll cover in the session:
- Making sure you can log in and navigate the platform smoothly.
- A walkthrough of TractIQ’s core features and workflows.
- Tips for applying the data to real-world scenarios so you can get value right away.
We strongly recommend attending the session as it’s the fastest way to build confidence and hit the ground running with TractIQ. You should have received an invite to this session in your welcome email, however please reach out to our team if you need that information again.
Understanding Our Support System
We’ve built our customer experience and support system with one goal in mind: make it fast, make it good, make it easy.
Our support team can help with:
- Technical issues (login/access, bugs, report downloads).
- Guidance on how to use specific features.
- Clarifying data fields, sources, and updates.
- Fielding your feedback on the platform directly to our Product Teams.
- Celebrating your wins. We love hearing about our community's success in Storage and beyond!
For more detail on when and how to reach us, check out our article: How to Contact Support.
How to Share Feedback
TractIQ is constantly evolving, and your voice shapes the future of the platform. If there’s a feature you wish existed, a workflow that could be easier, or an insight that would make your life better, tell us!
We take customer feedback seriously and actively use it to prioritize what we build next. You’re not just using TractIQ, you’re helping shape it and your insights are at the heart of what you’re building for the future.
Self-Storage Educational Resources
In addition to the platform itself, we’ve put together a library of resources to help you sharpen your knowledge of the self-storage industry.
- TractIQ Research & Resources
- Noah Starr (TractIQ CEO) LinkedIn – Link
- Armand Aghadjanians LinkedIn – Link
- Self Storage Association Events & Education – Link
- Self-Storage Deal Prospecting Playbook - Link
- How the Best Investors Analyze Self-Storage Deals - Link
- Self Storage Rental Comps Analysis Template - Link and Video Tutorial (3 mins)
- Letter of Intent Template - Property Purchase - Link
- Acquisitions Due Diligence Checklist Template - Link
Final Note
We’re thrilled you’re here and can’t wait to see what you’ll accomplish with TractIQ. Remember, onboarding is just the start; we’ll continue to be your partner in data, strategy, and growth.
If you need anything, our team is always just a click away.